Last updated: [02 October 2025]
1. Return Eligibility
- You may request a return or exchange within 3 days from the date of delivery.
- The item must be unused, in original packaging, with tags and all accessories.
- Customized or intimate items (if any) may not be eligible for return (unless damaged/faulty).
2. How to Initiate a Return
- Contact our customer support at [email/contact] within the return window.
- Provide order number, item details, reason for return, and photos (if damaged).
3. Return Shipping
- Unless the return is due to our error (damaged, wrong item), the return shipping cost is borne by the customer.
- We may provide a prepaid shipping label in some cases.
4. Inspection & Approval
Upon receipt, we will inspect the item. If it fails inspection (e.g., used, damaged by you, or missing parts), we may reject the return.
5. Refund or Exchange
- If approved, we will refund the purchase price (minus shipping, if applicable) via original payment method within 7 – 10 days.
- For exchanges, we will ship the replacement item after receiving the return (subject to availability).
6. Partial Refunds
Partial refunds may be granted for items with missing parts, damaged packaging, or after partial use.
7. Cancellations
- You may cancel an order before it has been shipped.
- Once shipped, cancellation is treated as a return (see above).
8. Non-Returnable Items
Some items may not be eligible for return: e.g. gift cards, downloadable software, items marked “final sale,” perishable goods.
9. Refund Disputes
If there is a dispute about a refund, contact our support. If unresolved, escalate via consumer protection agencies or applicable dispute resolution mechanisms.
10. Changes to This Policy
We may adjust this policy from time to time. The “Last updated” date will reflect changes. Your continued purchase constitutes acceptance of those changes.